Times

Please be aware that the surgery is CLOSED on bank holidays and one afternoon per month for Protected Learning Time (PLT). To check if the surgery is open today click here.

Appointments are available with a GP throughout the working day. Monday to Friday.

Surgery times may vary during holiday periods.

*Appointments Update*

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. These safety measures have been recommended by the Governement and they are important as they help to protect you, our community and our workforce.

Face-to-face appointments are still available to all patients, where they are deemed by the Clinician to be safe and necessary for your care. However you may be asked to discuss your conditions over the phone or online first, so that the Clinician can assess what would be most appropriate for you.

In addition to face-to-face consultations, we are also offering consultations online via the GP Connect link on our homepage, video consultations & telephone consultations. This can be a convenient and flexible way to receive healthcare; however if you still need to see a GP or healthcare professional in person then this will be arranged for you.

Please do not attend the practice for an appointment unless you have been asked to do so.

Urgent Same Day Appointments

Our on the day urgent appointment system allows you to speak to a Doctor or Nurse on the day you have a health care need. Following your telephone consultation, the Doctor or Nurse will arrange for you to come to the surgery if they feel that you need to be seen.

Please Note: For urgent, same day appointments, you must call the surgery before 10.30am. If you call after this time, you will not be offered a call back the same day, unless it is an emergency. For urgent, same day appointments you will also not be able to specify which Doctor or Nurse that you see.

If you are unable to attend

Please also note that if you arrive late for any appointment, by 10 minutes pr more, you will be asked to re-appoint. Failure to arrive on time causes clinicians to run behind and results in other patients having to wait for longer, which is not acceptable.

If you are unable to attend your appointment, please ensure that you let us know in advance, by calling our Reception team on 017683 71369 or by replying to your appointment confirmation text message with the word 'Cancel'. This ensures that your appointment can be offered to someone else and that valuable NHS resources are not wasted.

School Letters of Absence

Please note that it is not a GPs responsibility to issue school letters of absence for your children. Government guidance (www.gov.uk/government/news/schools-and-colleges-to-reopen-in-full-in-september) is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or is close to someone who has COVID-19.

However, please note that parents/guardians should still contact the practice on 017683 71369 if their child is ill.

Opening Hours

Our current opening hours and prescription collection times are as follows:

• Our main practice in Kirkby Stephen's is open as per our normal hours, however prescriptions can only be collected between 9am and 6pm.
• Our Tebay Surgery's opening hours are unchanged.
• Our Brough Surgery is open on Monday's & Wednesday's from 8.30am to 6.30pm for appointments and prescription collections.

Please rest assured that we are doing our very best to ensure that we can continue to provide the same level of healthcare services as usual. However these are difficult and unprecedented times, so we thank you in advance for your consideration and understanding.

Dispensary Opening Hours at Kirkby Stephen:

Monday to Friday: 9am to 6pm only

For a full breakdown of our dispensary opening/collection times please click here. Please allow 3 working days for us to process your prescriptions.

Christmas & New Year

Please be advised that the Practice will be closed on 26th & 27th December 2022 and 2nd January 2023.