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Practice Charter

Our service promise

  • We will work hard to provide you with the best possible care at all times.
  • We will always strive to improve what we do.

If you have any ideas about how we can always improve the way we do things so if you have any comments or suggestions then please contact the Practice Manager Andy Pearse who is based at Kirkby Stephen. Click here for our complaints leaflet and policy.

  • We will keep your records are confidential and secure and only available to those involved in your care.

You do have the right to know what information we hold about you, so if you would like to see your records please contact the surgery.

  • We will treat everyone courteously and with respect.

How you can help us

As a patient you can help us give you the best service by doing the following;

In order to keep everyone safe, we have a zero tolerance towards any threatening, abusive or violent behaviour.

If you can’t attend an appointment then please let us know as soon as possible.

If your circumstances change then tell us straight away! For example; mobile number, address, name changes. It is important for your healthcare that we have up to date records and this may save your life in an emergency.

If you have a carer/or are a Carer please let us know as there may be ways in which we can provide further support.

Zero Abuse

We operate a zero abuse policy, both physical and verbal, towards any member of our team. Shouting, swearing or being abusive will not be tolerated under ANY circumstances.

Any patient in breach of this policy may be asked to leave and could be removed from our patient list.

Please respect the team that looks after you.

Local Services, Let
Looking for residential or nursing care? Wanting a home from home? Then check out your local options and book a visit/tour today