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Upper Eden Medical Practice
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BBC Health News
  • The Covid kids starting school unable to speak29 Nov 2023 17:02Children with speech problems could not access therapy during Covid - but now some are getting expert help.
  • HIV blood tests to be rolled out to more hospitals29 Nov 2023 21:49The opt-out tests help with earlier diagnoses and treatment, the health secretary says.
  • Covid inquiry: Michael Gove defends Boris Johnson over lockdown decision-making28 Nov 2023 20:36But the minister apologises for the government's "errors" during the pandemic at the Covid inquiry.
  • Thalidomide: Australia gives national apology to survivors and families29 Nov 2023 01:42PM Anthony Albanese calls the birth defects scandal one of Australia's "darkest" medical chapters.
  • Southmead Hospital tackling emergency waits as winter arrives29 Nov 2023 11:39It is investing millions to get patients in and out quicker as colder weather arrives.
  • David Fuller: NHS failures enabled killer to abuse bodies - report28 Nov 2023 17:49Hospital worker David Fuller abused the bodies of 101 women and girls over a 13-year period.

Appointments

All surgeries are by appointment. We offer a range of ways in which you can discuss your medical concerns with a GP or a nurse.

Please note that Healthcare Assistant’s & Assistant Practitioners - do not see patients under the age of 16 years old.


Get the NHS App of Google Play Store or in the App Store

Online Services

You can now book, view and cancel appointments and order repeat prescriptions online.

Before you can use this service you will need to come to reception to obtain your login details. You will need to bring a form of photographic identification with you.

Click here for more information about the NHS App.


Online Consultations

You can also arrange an online consultation with a GP. Please click here to access this service.


Chaperones

If you feel you would like a chaperone present at your consultation please either inform Reception or speak to the Doctor/Nurse who will be more than happy to arrange this for you. If you would like to see our Chaperone Policy please ask at reception.

Click here for our practice chaperone policy

Interpreters

If anyone is in need of an interpreter please speak to Reception.

Non-Urgent - Pre-Book Appointments

These are routine appointments that can be pre-booked in advance (up to 12 weeks). These can now be booked up to 12 weeks in advance with the Nurses and HCAs.

To make these appointments please call the surgery after 11am.

Online consultations can be used for non urgent, routine and admin issues. Click here to book an online consultation.

Also routine GP face to face appointments are available to book via the apps (NHS app, My GP. etc)

Urgent Problems Requiring Same Day Care

Our on the day Urgent call back appointment system allows you to speak to a Doctor or Nurse on the day you have a health need, and reduces the amount of time you have to wait for advice. The doctor or nurse will arrange for you to come into the surgery the same day if you need to be seen.

Please note: For on the day Urgent call back appointments, if you call after 10.00am, you may not be offered a call back the same day, unless it is an emergency. You will also not be able to specify which doctor or nurse you see.

Our Reception staff have received training and use a clinical matrix, developed in conjunction with our clinicians, to ensure they ask the right questions to enable them to book you in with the correct health practitioner or direct you to the correct person to help. For this reason they will always ask you for a brief description of the reason you are calling. All staff are bound by our confidentiality agreement so you can be assured that anything you say to our staff remains confidential.

Routine Telephone Appointments

These can be arranged to discuss results, recent investigations, referrals and medication queries or any healthcare need that does not require a face to face consultation.

Please note if you arrive more than half your appointment time late for any appointment, you will be asked to reappoint.

Test Results

Please call after 11am for your test results.

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Upper Eden Medical Practice

Silver Street, Kirkby Stephen, Cumbria, CA17 4RB

  • (017683) 71369
© Neighbourhood Direct Ltd  2023
Website supplied by Oldroyd Publishing Group

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Local Services
Your Service
Here
Residential/
Nursing Care
Private
Dentist