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Appointments

All surgeries are by appointment. We offer a range of ways in which you can discuss your medical concerns with a GP or a nurse.

Please note that Healthcare Assistant’s & Assistant Practitioners - do not see patients under the age of 16 years old.

Patient Access

Online Services

You can now book, view and cancel appointments and order repeat prescriptions online.

Before you can use this service you will need to come to reception to obtain your login details. You will need to bring a form of photographic identification with you.

Click here for Patient access.

Chaperones

If you feel you would like a chaperone present at your consultation please either inform Reception or speak to the Doctor/Nurse who will be more than happy to arrange this for you. If you would like to see our Chaperone Policy please ask at reception.

Click here to download the practice chaperone policy (.doc)

Interpreters

If anyone is in need of an interpreter please speak to Reception.

Non-Urgent - Pre-Book Appointments

These are routine appointments that can be pre-booked in advance (up to 4 weeks). For these appointments you can also request to see the Dr or nurse of your choice.

To make these appointments please call the surgery after 11am.

Urgent Problems Requiring Same Day Care

Our on the day Urgent call back appointment system allows you to speak to a Doctor or Nurse on the day you have a health need, and reduces the amount of time you have to wait for advice. The doctor or nurse will arrange for you to come into the surgery the same day if you need to be seen.

Please note: For on the day Urgent call back appointments, if you call after 10.30am, you may not be offered a call back the same day, unless it is an emergency. You will also not be able to specify which doctor or nurse you see.

Our Reception staff have received training and use a clinical matrix, developed in conjunction with our clinicians, to ensure they ask the right questions to enable them to book you in with the correct health practitioner or direct you to the correct person to help. For this reason they will always ask you for a brief description of the reason you are calling. All staff are bound by our confidentiality agreement so you can be assured that anything you say to our staff remains confidential.

Routine Telephone Appointments

These can be arranged to discuss results, recent investigations, referrals and medication queries or any healthcare need that does not require a face to face consultation.

Please note if you arrive more than 10 minutes late for any appointment, you will be asked to reappoint.

Test Results

Please call after 11am for your test results.

Your Neighbourhood Professionals. Just a Click Away! Looking for residential or nursing care? Wanting a home from home? Then check out your local options and book a visit/tour today
Silver Street, Kirkby Stephen, Cumbria, CA17 4RB
  • Telephone (017683) 71369
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Your Neighbourhood Professionals. Just a Click Away! Looking for residential or nursing care? Wanting a home from home? Then check out your local options and book a visit/tour today
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